Privacy Policy

1. Information We Collect

Because efreso.vn functions strictly as a B2B commercial platform, we primarily collect professional and business-related data necessary for international trade operations:

2. How We Use Your Information

We process your data strictly for legitimate business purposes, including:

• RFQ Processing: Responding to your requests for quotes, technical specifications, and commercial offers for Coffee and Steel products.
• Trade Communication: Communicating directly regarding commercial terms, sample requests, shipping schedules, and contract negotiations via our trade specialists (vanloc@efreso.com).
• Compliance & Verification: Verifying legitimate B2B inquiries, preventing fraudulent activities, and complying with export regulations and international trade laws.
• Website Optimization: Improving user experience, technical speed, and content relevance for global buyers.

3. Legal Basis for Processing (EU GDPR Compliance)

For visitors and buyers located within the European Union (EU) or European Economic Area (EEA), EFRESO processes personal data under the following legal bases pursuant to the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing is required to take steps at your request prior to entering into a commercial trade contract (e.g., processing RFQs or issuing Proforma Invoices).
• Legitimate Business Interests: Conducting B2B trade communications, fraud prevention, and improving our commercial export offerings.
• Legal Obligation: Complying with mandatory statutory, customs, tax, and export documentation requirements.

4. Data Sharing and Protection

• No Third-Party Sale: EFRESO never sells, rents, or trades your business data, contact details, or technical specifications to third-party advertisers or lead brokers.
• Authorized Service Providers: We may share data with trusted technical service providers (e.g., secure SMTP email infrastructure, hosting providers) solely to operate our Website and fulfill communications.
• Regulatory & Logistics Disclosure: Necessary commercial data may be shared with official inspection agencies (e.g., SGS), shipping lines, or customs brokers strictly when required to execute an agreed commercial export transaction.

5. Technical Specification & Document Security

Any technical specification sheets, Bill of Quantities (BOQ), or corporate documents uploaded to EFRESO via our RFQ forms are treated with strict confidentiality. They are accessed exclusively by authorized EFRESO trade managers to formulate accurate technical and price quotations.

6. Cookies and Tracking Technologies

We use essential functional cookies to ensure proper website navigation, form submissions, and language preferences. You can configure your web browser to refuse or block non-essential cookies, though doing so may affect certain website functionalities.

7. Your Data Protection Rights (GDPR & Global Rights)

Depending on your location, you hold the following rights regarding your personal data held by EFRESO:

To exercise any of these rights, please contact our Data Protection Coordinator at vanloc@efreso.com.

8. Data Retention

We retain corporate contact data and RFQ records for as long as necessary to fulfill commercial inquiries, maintain business relationships, or comply with statutory legal, accounting, and export retention obligations under Vietnamese and international trade law.

9. International Data Transfers

EFRESO is headquartered in Vietnam. Information collected through efreso.vn may be transferred to, stored, and processed on secure servers located in Vietnam or secure cloud infrastructure utilized by our technical providers. We ensure all cross-border data transfers adhere to appropriate security measures.